Our coffee is generally sold as whole bean but we can certainly grind the beans if you prefer. If you are ordering online and would like your beans to be ground, please enter your grinding preference into the notes section upon checkout. Please specify the brewing method you will be using to prepare your coffee, e.g. 'home espresso', 'Aeropress', ‘stovetop’ if it is not already listed on the dropdown menu as a selection.
We use industrial Ditting grinders here at the roaster. Not all grinders will grind coffee the same way, so the grind setting may be slightly than what you would grind at home or what you’ve received from other suppliers. Standard grind settings are programmed on the grinder for each different brewing apparatus, but we are happy to tweak to your preferred number. Please just let
us know if there are any nuances with your order in the notes section at checkout, or shoot us an email at: orders@sprocketroasters.com.au if you have any questions.
We get lots of exciting coffee beans in from around the world and change our offering often depending on season and stock levels. If a coffee single origin that you have ordered from us historically is out of stock, it may mean that our monthly rotation has changed. Please feel free to contact us on orders@sprocketroasters.com.au and we can advise when we may be getting it back in again to roast. If you think that a product is incorrectly labelled as out of stock, please let us know.
Sprocket sources our beans from a variety of coffee producing countries around the world, including South and Central America; Asia and Africa. We source both direct from farm direct and from ethical, green bean traders who place an emphasis on sustainability.
Yes, absolutely! Our green beans are sold in 1kg bags. All of the beans listed as roasted single origins on our website can generally be purchased in green bean form – please get in touch for prices on orders@sprocketroasters.com.au or swing by the roastery for further information.
Absolutely, you can return your product within 14 days from time of purchase. Please contact us if you are not satisfied on orders@sprocketroasters.com.au or give us a call on (02) 4957 3344. If you could please provide your name, order number / proof of purchase, item(s) to be returned and reason for return. Returns can be shipped directly to the warehouse at 24 Wyong Road, Lambton, NSW, 2299. Please refer to our Shipping and Returns policy page for more information.
Sprocket have been working hard for the past few years with packaging suppliers to deliver products that are more sustainable. Given the difficulties surrounding the varying recycling capabilities across Australia right now, we have chosen to move across to compostable bags at the
roastery. Our 250g, 500g bags and 1kg bags are classified as fully compostable and still have all the functions we value here at Sprocket - like ripper zippers and a one-way valve. The stickers we use on our bags are also certified compostable. Our compostable bags can compost in less than 90 days in commercial composting facilities (longer if composting at home). They are made entirely with certified materials after the EU standard EN13432.
If you are interested in a wholesale supply of coffee from us, please get in touch, and we would love to connect you with a member of our team. We can be reached any time at info@sprocketroasters.com.au or (02) 4957 3344.
If you are interested in contract roasting, please email orders@sprocketroasters.com.au
with your business details and the types of coffee you're interested in using.
Yes, absolutely. Simply hop onto the Subscriber Portal and make any changes you need to make like pause or cancel a subscription, change the quantity of your order, add or remove any additional products from the portal. To change any of these options, the easiest way is to log into your account. From the Subscriber Portal, you can easily change with one click and it will instantly make these changes for your next recurring order and charge accordingly.
In the Subscriber Portal you can click on “Change Quantity” to adjust the amount of the product you’d like to receive on your next recurring order. The price will automatically adjust (lower if you reduce the quantity) and higher (if you increase the quantity). After you agree to the new quantity, it will automatically be applied to all future recurring orders. You can change your quantity as needed, at any time.
Any customer who purchases a subscription product, will automatically receive an email from Ongoing with a link to the customer Portal. No account creation or password is required.
Method #1: Click the link ‘Manage Your Subscription‘ in the subscription confirmation email
Method #2: On the thank you page, after your purchase you’ll see a button ‘Manage Your Subscription’
Method #3: You can requst a one time magic link at StoreName.com/apps/ongoing-subscriptions/login
For more info, click here.
Pausing a subscription allows orders to be temporarily turned off so you will not receive a future delivery or be charged. As a customer, you can pause your subscription in your Customer Portal. For more info, click here.
As a customer, you can change your payment information in the Customer Portal by clicking ‘Update Payment Details.’ You can change both your payment details and billing address. For more info, click here.
You can view your subscription order details in the Customer Portal. Click the link in your subscription confirmation email. In the customer portal, click ‘All Orders. Click the order number you want to view for more details. For more info, click here.
Yes! You will receive an email a couple of days before your subscription renews with a link to the Subscriber Portal so you can make changes if you’d like.
Yes! To change your subscription frequency, please contact your merchant to let them know the frequncy change you’d like implemented.
The easiest and fastest way is to log into your account and update it yourself. From the customer portal, click on the subscription # of the order you’d like to edit the shipping address. Click ‘Change Shipping Address.’ For more info, click here.
Alternatively you can email orders@sprocketroasters.com.au or call Monday to Friday 9am to 5pm. We’ll make sure it’s done before your next order.
Yes! From the Subscriber Portal, click on Swap Product to select either a different product or change the size/color of the same product
Yes! As a customer, you can easily cancel your subscription in the Subsciber Portal. Cancelling a subscription allows orders to be turned off. You will no longer be charged. This ends your subscription. For more info, click here.
Please complete any subscription purchase by using your own details to log in and make payment, but put the recipient’s name and address in the delivery address field.
If you're not entirely sure how they brew their coffee, you can purchase a gift voucher and they can use it towards a subscription purchase.
Shipping costs varies. The price will be updated in the shopping cart depending on the weight of the parcel going out.
We use a range of couriers and postal services, depending on the country of delivery, type of order or delivery address. Upon checkout, you can typically select from one of several options for delivery. If your delivery address is a parcel locker or apartment, we will generally choose the courier for you. For local orders, we use Road chill Freight Express. For interstate and national orders, we generally use AusPost, Sendle or Shippit. For international orders, we usually use DHL.
Local order in the Newcastle, Hunter Valley, Central Coast, Lake Macquarie and Nelson Bay are generally 1-2 business days. Orders can be tracked locally by contacting Roadchill Express https://www.roadchillexpress.com.au/ with your tracking consignment number, which will be emailed when your order is dispatched.
Australia Post aims for delivery within 3 working days for Sydney, Brisbane and Melbourne metro. Estimated delivery times can be found here. Outside of those metro areas, you may see longer lead times.
Don’t panic – we pack all our retail coffee bags with freshly roasted coffee. Coffee needs to rest a couple days, preferably up to a week, after the roast to allow all the gases to release from the beans. So if your delivery takes a little bit if you’re further afield, it means it will be ready to drink when you receive it!
Please reach out to our team on orders@sprocketroasters.com.au or call the roastery directly on (02) 4957 3344. Our friendly team would love to assist with any questions you may have to ensure we can get you happily brewing quickly!
