Orders placed by noon will get sent out that same day for overnight [business day] LOCAL delivery with our third party courier. *Please allow for an extra day or two for delivery during higher volume lockdown or holiday periods, our hardworking couriers are all under the pump right now!
For local orders in the Hunter and surrounding area, we use the same reliable courier company who delivers our wholesale orders - Roadchill Express https://www.roadchillexpress.com.au [*Please note that they deliver Monday to Friday and not on weekends].
You can track your order by calling or emailing the Roadchill office. They are very helpful and will get you an answer in real time on ETA! Please quote the shipping number sent to you at the time of order fulfilment, along with name and delivery address. (T) (02) 4966 8966 // (E) firstname.lastname@example.org // (H) Monday - Friday 6:30am to 5:30pm
Roadchill can also help you organise a redelivery if you were not home when delivery was attempted: https://www.roadchillexpress.com.au/redel.html
For interstate/intrastate orders further afield, we currently use Australia Post. Tracking details are emailed out at the time of shipping, and you can trace your order on their website here: https://auspost.com.au/mypost/track/#/search
For all other online orders and pick up enquiries, please email email@example.com or call us on (02) 4957 3344 to chat further - thank you! Team Sprocket x